After-sales

Aftersales Services

YOU ARE GUARANTEED OF RECEIVING THE QUALITY PRODUCTS AS EXPECTED

Our unique way of providing after-sales service enables us to win 90% return business and 65% of new business leads come from referrals.

WE CARE OF WHAT YOU GET FROM US BUT NOT WHAT WE GET FROM YOU

Meet Our Aftersales Team

Our Aftersales Team – keep GL moving forward to your Total Satisfaction

Our After-sales Team will start their supportive caring services to you from the time you receive your parts from GL. Designated After-Sales Manager will keep close contact with you and seek for any further profitable areas for our improvement which will be valuable to you. An after-sales survey will be conducted for every purchase order to ensure all processes are followed and that our team are fully compliant to fulfill your procurement.

Our 6 Essences of Our Successful Aftersales Services

  1. Add value for our customers:  Always be looking for ways of providing additional value for customers.
  2. Streamline our service process:  We understand Customers expect quick service and instantaneous results. Streamline our service processes by investing in human resource and technology that can help our staff be more productive and efficient.
  3. Adopt a positive service culture:  Positivity is contagious in Great Light! We have built a positive service culture and keep our service staff happy, by getting them involved and motivated.
  4. Listen to your customers:  Our After-sales Team listens to customers to understands their needs – our services offering are built around those needs. We do this by getting you to take a real-time survey and address any issues you may have with your service experience.
  5. Monitor and refine our performance:  To improve our service performance, GL applies internal systems in place that can track and monitor our the performance of our staff. We keep track with accurate data to identify any trends, weaknesses and opportunities for improving our services.
  6. Strive to be the best:  GL is ambitious that will never be satisfied and constantly looking for new and exciting ways of giving our customers more.
  • (1) Enquiry & Order Placement >>>>
  • (3) Quality Control & Inspection >>>>
  • (2) Order Processing >>>>
  • (4) Packaging & Shipping >>>>
  • (5) After Sales Services >>>>
  • (6) Additional Services >>>>